Refund Policy

1. 60-Day Full Long-Term Valid Return Window Rule

We provide a generous and industry-leading 60-day valid return period for all products purchased on our platform, starting from the official signing date of the customer’s parcel. This long return cycle fully meets the whole process needs of customers receiving parcels, unpacking inspection, product trial installation, actual use test, performance verification, and long-term experience evaluation. Unlike most platforms that only retain a short return cycle and force customers to complete returns in a hurry, our sufficient return time fully ensures that every user has enough time to carefully check product quality, structural compatibility, actual use effect and overall fitness. Within the valid 60-day return period, customers can voluntarily submit a standardized return application for any product that does not meet personal expectations, without complex preconditions, threshold restrictions, or mandatory explanation requirements.

2. Unified Return Product Qualification & Inspection Standards

To ensure standardized, fair and orderly return processing, all returned products must comply with our unified warehouse inspection specifications and return qualification standards. Returned goods must retain complete original retail packaging, intact factory labels, protective stickers, original accessory parts, matching installation tools and auxiliary components. Products must not have artificial damage, structural deformation, surface scratch wear, metal rust oxidation, disassembly damage, unauthorized modification, improper installation failure, collision damage, and obvious use wear caused by long-term outdoor riding. Our warehouse inspection team implements strict multi-item inspection standards, including appearance integrity detection, structural stability detection, accessory completeness detection, functional performance detection, and artificial damage screening, to uniformly judge whether the product meets return conditions.

3. Standard Return Submission Process & Warehouse Inspection Mechanism

All return applications need to be submitted through our official standardized process, and customers need to complete product sorting, packaging protection, and return delivery in accordance with official return guidelines. After our warehouse receives the returned parcel, professional inspectors will conduct one-by-one comprehensive manual inspection and functional testing for each product. All inspection results are recorded in detail and filed in the backend system to ensure objective and fair judgment. After the product passes the inspection and the return application is officially approved, the system will immediately activate the refund process without any delay, pending processing, or artificial delay operation.

4. 5–10 Business Days Unified Refund Processing Cycle

All approved refund orders follow a fixed and standardized refund processing cycle of 5 to 10 business days. This cycle covers internal financial reconciliation, fund verification, cross-platform security verification, financial audit review, and third-party payment channel fund settlement procedures. Affected by international cross-border fund transmission rules and payment platform scheduling differences, individual orders will be completed within the stable cycle range, ensuring the standardization and rigor of global cross-border refund settlement. We strictly abide by the official processing cycle commitment, and will not arbitrarily extend the refund time or delay fund settlement without reason.

5. Unified USD Settlement Currency & Original Payment Channel Return Rule

All refund amounts on our platform are uniformly calculated, recorded, audited and settled in United States Dollars (USD), which is the sole official settlement currency applicable to all global cross-border orders. This unified currency standard ensures the consistency, accuracy and standardization of global fund settlement. All refunds will be returned through the original payment channel used by the customer during order payment. We cannot change the refund path, redirect funds to other accounts, or transfer funds to third-party payment tools, so as to fully ensure the security, traceability and compliance of customer fund transactions.

6. Re-Inspection Application Mechanism for Disputed Return Results

If customers have reasonable doubts or disputes about warehouse inspection results and return rejection judgments, they can apply for official secondary re-inspection through our customer service channel within a reasonable period. Customers can upload clear product physical photos, detailed problem descriptions and usage records as evidence. Our platform will arrange independent inspectors who are not involved in the initial inspection to conduct a comprehensive re-judgment, strictly implement unified inspection standards, and issue final official inspection results to ensure the fairness and rationality of return processing and effectively resolve customer doubts and disputes.

7. Standard Platform Rights Protection & Rule Transparency

Our refund and return rules are fully open, transparent and standardized, without hidden deduction clauses, arbitrary rejection rules, and differential processing mechanisms. We always protect the legitimate shopping rights and interests of every global customer, adhere to standardized process processing, objective judgment standards and fair service principles, and ensure that all qualified return applications can be processed smoothly, efficiently and compliantly.